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Even in well-maintained properties, occasional issues can arise. These might include a faulty appliance or a heating issue. Our priority is to ensure our clients are prepared and well supported, whatever the circumstances.
Where possible, we favour rental properties that are professionally managed. This provides reassurance that any issues will be addressed promptly and with minimal disruption. In cases where a professional manager is not in place, we seek clear commitments from landlords regarding communication, maintenance and emergency support.
Before entering into a tenancy, we advise confirming the details of what is included in the rental agreement. This may cover furnishings, appliances, utility arrangements and the terms of the lease, including how the deposit will be held and protected.
Landlords are legally required to provide an Energy Performance Certificate (EPC), a gas safety certificate where applicable and a copy of the government’s How to Rent guide. We oversee this process on your behalf and ensure that all necessary documentation and disclosures are in place.
Wherever possible, we recommend viewing a property in person before proceeding with a tenancy. For clients who are based overseas or unable to attend, we are able to preview the property and facilitate virtual viewings via face time or whatsapp. We will also brief you on the property’s condition, layout, and overall suitability.
While it is possible to secure a property without visiting it, doing so carries some risk, particularly when non-refundable holding deposits are involved. We reduce this risk by conducting thorough due diligence, sharing visual documentation and maintaining clear communication throughout.
This decision depends on your specific needs, preferences and the duration of your tenancy. Shorter-term rentals are typically furnished, offering flexibility without the need to move your own belongings. Longer-term tenancies may be unfurnished or partially furnished, which allows you to personalise the space with your own furniture and possessions.
We will advise you on the most appropriate option based on your brief and ensure the chosen property supports your lifestyle and practical requirements.
In most long-term rentals, tenants are responsible for council tax, utility bills, and any other usage-based costs. We recommend clarifying these expenses at the outset so you can budget accurately.
Landlords are usually responsible for service charges and structural maintenance. For short-term lets, where properties are offered fully serviced, the rent may include all costs including utility bills and internet. These arrangements are reflected in the overall rental price.
As your tenancy comes to an end, we can guide you through the process to help ensure the property is returned in good condition and your deposit is repaid in full. This may include organising professional cleaning, reviewing the inventory and addressing any wear and tear or minor repairs.
Your deposit should be held in a government-approved Tenancy Deposit Protection scheme. This provides transparency and support in the event of a dispute. We aim to ensure the tenancy concludes smoothly and that all parties are aligned.
Tenancy renewals depend on the original agreement and the willingness of both parties to continue. If an extension is not agreed, the tenancy may either end or revert to a rolling arrangement, subject to the contract’s terms.
We recommend reviewing your tenancy agreement in advance and maintaining open communication with your landlord. Where appropriate, we can support you in facilitating these discussions to help reach an outcome that is fair and practical.